Sunday, June 23, 2013

Customer Service - A Cautionary Tale

What is wrong with this picture?

I know I'm talking to the void here, so my words will have minimal impact on the particular business I used to have my embroidery machine serviced. I cannot seem to send an email with this picture to the business owner, who freely published her email on her website's blog. (Still trying to arrange a day I can go in and speak with her in person, and show her these pictures.)

As I am satisfied that my machine has not suffered for being serviced there, I won't mention names. But if you should find yourself in a predicament with your sewing machine tech shop (or any tech shop), I would like to share my experience.

Monday, June 10, 2013

Ha. We have a gap.

Nope, I didn't get buried by those bags and bags of free fabric. I still have to turn sideways to walk to my sewing machine, but they're under control. (No they're not. But if I say it enough, I might start to believe it.)

Gunny Jane is still at the tech shop for her routine maintenance. (That's the big embroidery machine.) So of course, I want to embroider ALL THE THINGS. I've been taking in alterations, in the meantime. And Baby (small embroidery machine for when Gunny Jane is unavailable) is handling the monogramming stuff... but she has only one needle, so I have to be there Every Minute Of The Design so I can change the thread.

And the same person who gave me all that fabric also gave me more than 4kg of cleaned, chopped rhubarb, so I had to preserve THAT before it went off. And my mother-in-law gave me a box of ripe mangoes, and my husband said he'd make sherbet or ice cream with them, but hasn't yet, so I have to take care of THOSE before the flies get them.

Sad thing is that since I'm the only one in the house who eats jam, I have yet to catch up to last year's preserves, and I'm making yet more! And the spring weather in Ontario has been so weird, I still haven't put out my tomato plants.

So, yeah. There's a gap in posts. I think this is going to be normal for the summer.